Terms & Conditions

Last updated: October 2025

Welcome to West Cork Silver.
By visiting our website (www.westcorksilver.ie) and/or purchasing something from us, you agree to be bound by the following Terms & Conditions (“Terms”). Please read them carefully before using our site or placing an order.

1. About Us

West Cork Silver is a trading name of Browne & Gray Ltd, registered in Ireland.

Registered business name: Browne & Gray Ltd
Registered office: Dublin, Ireland

For official correspondence, please contact us via hello@westcorksilver.ie, and we will provide our full trading address on request.

2. Use of Website

By using this website, you confirm that you are at least 18 years old
You agree not to misuse this website or its content, and not to reproduce, duplicate, copy, sell, or exploit any part of it without our express written consent.

3. Our Jewellery

All our jewellery is handcrafted in small batches using sterling silver (925) or other precious metal such as gold and hallmarked in Dublin Castle.
Because each piece is handmade and/or hand finished, variations in texture, tone, finish or exact sizing may occur — this is part of the individuality and character of handcrafted work.

4. Placing an Order & Contract Formation

When you place an order, you are making an offer to purchase a product subject to these Terms.
A contract is formed once we accept your order and dispatch the goods.
We reserve the right to refuse or cancel any order — for example, where an item is out of stock, a pricing error occurs, or payment cannot be authorised.

5. Pricing & Payment

All prices are shown in Euro (€) and include Irish VAT where applicable.
We take reasonable care to ensure all details, descriptions, and prices are accurate, but errors may occur.
If we discover an error in the price of any goods you have ordered, we will inform you as soon as possible and give you the option to reconfirm or cancel.
Payment must be made in full before dispatch.

6. Delivery & Shipping

We ship from Dublin, Ireland. Delivery times are estimates and may vary.
We are not liable for delays once an order is in the possession of An Post or another courier.
Customers outside Ireland are responsible for any customs duties, taxes, or import charges.
Please ensure your shipping address is correct — we cannot be held responsible for lost items due to incorrect address details.
Risk in the goods passes to you upon delivery to the carrier; ownership passes once full payment is received.

7. Returns & Refunds

We want you to love your West Cork Silver piece.
If you are not fully satisfied, you may return non-custom items within 14 days of delivery in accordance with your rights under Irish and EU consumer law.
Returned items must be unworn, in their original condition and packaging.
Please contact us at hello@westcorksilver.ie before returning any item so we can advise you on the process.
Refunds are made to the original payment method once the item has been received and inspected.

Custom, Limited Edition & Made-to-Order Pieces

Because our jewellery is handmade, some pieces are produced to order or customised.
Custom, personalised, or limited-edition items are non-refundable unless they are defective or faulty on arrival.
This does not affect your statutory rights.

8. Product Descriptions & Accuracy

We make every effort to ensure that descriptions, photographs, and specifications on our site are accurate.
However, due to the handmade nature of our work and natural variations in silver finishes, small differences may occur between the item shown and the one received.

9. Intellectual Property

All images, text, logos, designs, and other content on this website are the property of Browne & Gray Ltd trading as West Cork Silver and are protected by copyright and trademark law.
You may not copy, reproduce, or use any of our intellectual property without our written permission.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect or consequential loss arising from your use of this website or purchase of our goods.
Our total liability to you for any claim shall not exceed the amount paid for the product in question.
Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence or affects your statutory consumer rights.

11. Privacy & Data Protection

We respect your privacy and handle your personal data in accordance with our Privacy Policy.
By using our website, you consent to such processing and confirm that all data you provide is accurate.

12. Changes to These Terms

We may update or amend these Terms from time to time.
Any changes will be posted on this page with the “Last Updated” date above.
Your continued use of the website after any changes indicates your acceptance of the new Terms.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of Ireland.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Irish courts.
Nothing in these Terms affects your statutory rights under Irish or EU consumer law.

Contact Us

If you have any questions about these Terms & Conditions, please email hello@westcorksilver.ie.