Privacy Policy

Last updated: October 2025

At West Cork Silver (trading as Browne & Gray Ltd), we are committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and transparently.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or make a purchase from us.

1. Who We Are

West Cork Silver is a trading name of Browne & Gray Ltd, registered in Ireland.

Contact:
West Cork Silver
Dublin, Ireland
Email: hello@westcorksilver.ie
(We will provide our full trading address upon request.)

Browne & Gray Ltd is the data controller responsible for your personal data.

2. Information We Collect

We collect and process personal data that you provide directly, such as when you:
• Place an order on our website
• Sign up for our newsletter or mailing list
• Contact us by email or social media
• Participate in a promotion or giveaway

Personal information may include:
• Name
• Billing and shipping address
• Email address and phone number
• Payment details (processed securely by our payment provider)
• Order history and preferences

We also collect certain information automatically through cookies and analytics tools (see Section 8).

3. How We Use Your Information

We use your personal data to:
• Process and deliver your orders
• Communicate with you about your order or account
• Send updates or marketing emails (if you’ve opted in)
• Improve our products, website, and customer experience
• Comply with our legal obligations

We will only use your information when we have a lawful basis to do so — such as fulfilling a contract (your order), complying with a legal obligation, or where you’ve given consent.

4. Payment Information

All payments are processed securely through third-party providers such as Stripe, PayPal, or your chosen payment method.
West Cork Silver does not store or have access to your full credit/debit card information.

5. How We Store & Protect Your Data

We store your data securely on password-protected systems and use SSL encryption for all website transactions.
We take all reasonable technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
We retain your information only as long as necessary for the purposes outlined in this Policy, or as required by law (for example, for tax and accounting obligations).

6. Sharing Your Information

We do not sell or rent your personal information.
We may share limited data with trusted third-party service providers who help us operate our business, such as:
• Payment processors (Stripe, PayPal)
• Postal and courier services (An Post, DPD, etc.)
• Website hosting and email marketing providers

All partners are required to comply with GDPR and only process data on our instructions.

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:
• The right to access the personal data we hold about you
• The right to correct any inaccuracies
• The right to request deletion (“right to be forgotten”)
• The right to object to or restrict processing
• The right to data portability

To exercise any of these rights, please contact us at hello@westcorksilver.ie.
We will respond within one month as required by law.

8. Cookies & Analytics

Our website uses cookies and analytics tools to improve performance and understand how visitors use the site.
Cookies are small text files stored on your device that help us remember preferences and measure website traffic.
You can adjust your browser settings to refuse cookies if you prefer. However, some website features may not function properly without them.

9. Email Marketing

If you choose to subscribe to our newsletter, we will use your name and email address to send occasional updates, promotions, or new product announcements.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting hello@westcorksilver.ie.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., social media or partner sites).
We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices.
The latest version will always be available on our website with the date of the last update shown at the top of the page.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

West Cork Silver
Email: hello@westcorksilver.ie